Select your vehicle to find matching parts
Select now
Browsing for:
Your Vehicle
View All Parts →

Return info

Return Policy
Hassle-Free Returns Within 30 Days

At New OEM Parts, we make your online shopping worry-free.

No need to contact us beforehand — just follow the instructions below and ship it back
Our Promise

You can return your vehicle part within 30 days of receipt for a full refund of the part's purchase price, excluding the original shipping charges.

No need to contact us beforehand — just follow the easy instructions below and ensure your return meets the specified requirements.
Non-Returnable Items
CRITICAL REQUIREMENT: The original manufacturer's packaging with the attached, intact part number label is absolutely essential. Without this, we cannot issue a credit.
  • The part has been installed, attempted to be installed, or disassembled.
  • The part has been painted, broken, or damaged after receipt.
  • The original packaging has been lost or damaged.
  • Signs of handling beyond initial inspection (grease, moisture, etc).
Required Part Number Label Examples

Your vehicle part package must have an intact manufacturer label similar to the examples below. This is required for all returns.

Part number label example 1 Part number label example 2

Both images show acceptable manufacturer part number labels that must remain attached to the original packaging.

Return Shipping Address
Ship Returns To
New OEM Parts
1320 HWY 3 SOUTH, SUITE C4
LEAGUE CITY, TX 77573
United States
Step-by-Step: How to Return Your Part
  1. 1
    Verify Condition

    Ensure the vehicle part is unused and includes all original packaging with the manufacturer label intact.

  2. 2
    Include Documentation

    Place a copy of your receipt or order confirmation inside the package before sealing it.

  3. 3
    Choose Your Carrier

    Ship via UPS or FedEx. USPS is not recommended due to theft and loss risks on auto parts shipments.

  4. 4
    Get a Tracking Number

    Always obtain a tracking number and consider purchasing shipping insurance to protect your return shipment.

  5. 5
    Ship to Our Address

    Send your package to New OEM Parts, 1320 HWY 3 South, Suite C4, League City, TX 77573.

What Happens Next?
Inspection & Processing

Upon successful inspection of the vehicle part, we process your refund to your original payment method, typically within one business day.

Refund Timeline

Expect to see funds within 3–5 business days of receipt. Note: Your bank may take up to 7 additional days to post the credit.
Back to top