At New OEM Parts, we strive for 100% accuracy, but the nature of the automotive supply chain means backorders can occasionally happen. Because OEM manufacturer systems are not always real-time, inventory data can lag by several hours. This means a part might show as available, only to go on backorder shortly after your order is placed.
Our Transparency Guarantee
If you place an order and we discover the part is on backorder, we won't keep you waiting in the dark. Our process is simple:
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Immediate Notification: We will send you an email as soon as we identify the backorder status.
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Full Refund: We will issue a full refund immediately. We don't believe in holding your money while you wait indefinitely for a part.
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Inventory Updates: We will keep your information on file and notify you as soon as the item is back in stock so you can reorder.
Prevent Delays: Check Before You Order
If you are working on a tight schedule or suspect a rare part might be hard to find, please contact us before you place your order. We can manually verify the live inventory status with the manufacturer to ensure your vehicle gets what it needs without any surprises.